Shipping policy

We are committed to delivering your order safely and efficiently. Each order is carefully inspected, prepared, and securely packaged to ensure both protection during transit and a premium presentation upon arrival.

Shipping Region

We currently ship within the United States only.

Order Processing

Orders are processed within 2–3 business days after the order is placed.

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery in real time.

Shipping Method

All orders are shipped via USPS Ground Advantage.

Estimated delivery time is 2–5 business days, depending on the destination within the United States.

Shipping times are estimates provided by the carrier and may vary due to factors outside our control, such as weather conditions, carrier delays, or holidays.

Shipping Cost

We offer free standard shipping on all orders.

If you need your order sooner, faster shipping options may be available at checkout for an additional cost.

Shipping Insurance

All shipments are fully insured while in transit.

If a package appears to be lost or misdelivered during shipment, please contact us so we can assist with the carrier investigation and resolution.

High-value orders may require additional verification before shipment to ensure order security.

Delivery Responsibility

Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the recipient. We are not responsible for packages that are lost or stolen after delivery confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided and the package must be reshipped, additional shipping costs may apply.

PO Boxes

For security reasons, we do not ship to PO Boxes.

Packaging

Orders are shipped in discreet packaging to help ensure the privacy and security of your purchase.

Order Shipment

Each order is shipped as a single package. Orders will not be split into multiple shipments.

Carrier Delays

While we strive to deliver your order within the estimated timeframe, we cannot guarantee carrier delivery times and are not responsible for delays caused by shipping carriers.

If you have any questions regarding your shipment, please contact us at support@rolysjewelry.com.