Product Information

Yes. All of our jewelry is made from solid gold and verified for authenticity. Many pieces include a hallmark stamp indicating the gold purity, such as 10K, 14K or 18K.

Our jewelry pieces are available in 10K, 14K and 18K solid gold, depending on the design.

Solid gold does not tarnish or change color under normal conditions. However, contact with mercury or certain harsh chemicals may damage gold.

Yes. Because our jewelry is made from solid gold, it is generally suitable for sensitive skin.

This depends on the specific piece. Please refer to the product description to see the details about stones used in each item.

Available sizes may vary depending on the specific piece. Please refer to the product description for sizing options.

Orders & Payment

We accept major credit cards, Shop Pay, Apple Pay, and Google Pay.

Orders may be modified or cancelled only if they have not yet been shipped. Please contact us as soon as possible if you need assistance.

Yes. Once your order is placed, you will receive an order confirmation email with the details of your purchase.

Shipping

Orders are shipped via USPS Ground Advantage. Delivery typically takes 3–5 business days after shipment. Please refer to our Shipping Policy for full details.

Yes. We offer free standard shipping on all orders within the United States. If you prefer faster delivery, expedited shipping options may be available at checkout for an additional cost. More information is available in our Shipping Policy.

Once your order ships, you will receive a tracking number by email. Shopify also provides tracking updates so you can monitor your delivery.

No. At this time we ship within the United States only.

Yes. All shipments are insured while in transit. Please refer to our Shipping Policy for more details.

If your package appears to be lost during transit, please contact us so we can assist with the carrier investigation. More information is available in our Shipping Policy.

Returns & Exchanges

We offer a 30-day return policy. Please see our Refund Policy for full details.

Return requests can be submitted through the return request option available on our store. Please refer to our Refund Policy for instructions.

Customers are responsible for return shipping costs. Please see our Refund Policy for details.

Yes. The easiest way to exchange an item is to return the original piece and place a new order once the return is accepted. More details are available in our Refund Policy.

Packaging & Security

Each piece comes in its own jewelry box or protective pouch and is carefully packed inside our custom shipping box to ensure protection during transit. All shipments are sent in discreet packaging.

Yes. Every piece is carefully inspected before shipment to verify quality, authenticity, and proper packaging.

Jewelry Care

To maintain its appearance we recommend:

  • Avoid contact with mercury or harsh chemicals
  • Remove jewelry when using cleaning products
  • Clean gently with a soft cloth
  • Store pieces separately to prevent scratches

Yes. Solid gold jewelry can generally be worn in water. However, avoiding exposure to chemicals such as chlorine or cleaning agents is recommended.

For best care, store your jewelry in its original jewelry box or a soft pouch when not in use.

About Roly’s Jewelry

Roly’s Jewelry is based in Miami.

Roly’s Jewelry has more than 30 years of experience in the jewelry industry.

Roly’s Jewelry combines decades of experience with carefully selected solid gold jewelry and a commitment to quality and customer satisfaction. Every piece is inspected before shipment and packaged with care to ensure a premium experience.

Gifts

Yes. Our jewelry pieces make excellent gifts for special occasions.

Yes. Every order includes elegant jewelry packaging, making it ready for gifting.

Because we focus on carefully selected pieces and efficient operations, we are able to offer high-quality solid gold jewelry at competitive prices.