Refund policy

We want you to feel confident in your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and returned with its original jewelry box. Proof of purchase is also required.

Items must not show signs of wear, damage, alteration, or modification. This includes scratches, resizing, bent clasps, missing stones, polishing, or any other changes made after delivery.

Jewelry must also be free of signs of wear such as skin contact residue, perfumes, lotions, cleaning agents, or other substances that may affect the condition of the item.

Items that have been altered, tampered with, or modified in any way after delivery may not be eligible for return.

All returned items are carefully inspected to verify authenticity, condition, weight, and original components before any refund or store credit is issued. Depending on the condition of the returned item, a partial refund may be issued.

How to Start a Return

To start a return, please submit a return request through your account or the return request option available on our store.

Once your return request is reviewed and approved, you will receive instructions on how to send the item back to us.

Items sent back without first requesting and receiving approval for a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs. Returns must be shipped using a trackable shipping service.

We are not responsible for items lost or damaged during return shipping.

For security purposes, we strongly recommend using a shipping method that includes tracking.

If a return is approved due to a confirmed defect or fulfillment error on our part, we will provide instructions for the return shipping process.

Return Timeframe

Once a return is approved, the item must be shipped within 7 days of the approval date.

If the item is not shipped within this timeframe, the return authorization may be cancelled, and a new return request may be required. Approval of a new request will be subject to the original return eligibility conditions.

Restocking Fee

A 5% restocking fee may apply to approved returns to cover inspection, processing, and payment fees.

Packaging Requirement

Returns must include the original jewelry box in good condition. The outer shipping box used to deliver the order is not required for the return.

Exchanges

If you would like a different item, the fastest way is to return the original item and place a new order once the return is accepted.

We also offer store credit as an alternative to refunds if preferred.

Refunds

Once we receive and inspect your return, we will notify you if the refund or store credit is approved.

If approved, your refund will be issued to your original payment method within 10 business days, minus any applicable restocking fee. Please note that original shipping costs are non-refundable.

Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@rolysjewelry.com.

Shipping Region

Returns are accepted for orders shipped within the United States only.

Verification & Fraud Prevention

Returns may be subject to verification and fraud prevention measures to ensure the authenticity and condition of returned items.

Items that do not match the original item shipped, including substitutions or altered pieces, will not be eligible for a refund or store credit.